"LokalSe" is a trademark of
Whalora Labs Private Limited (hereinafter the
“Company”), a company incorporated under the Companies Act,
2013. The domain name lokalse.com is owned by the Company.
It is strongly recommended that you read and understand these
‘Terms of Use/ Terms and Conditions’ carefully, as by
accessing this site or any of LokalSe’s or it’s brand mobile
applications (hereinafter the “Marketplace”), you agree to be
bound by the same and acknowledge that it constitutes an
agreement between you and the Company (hereinafter the “User
Agreement”). If you do not agree with this User Agreement, you
should not use or access the Marketplace for any purpose
whatsoever.
This document is published in accordance with the provisions
of Rule 3 of the Information Technology (Intermediaries
Guidelines) Rules, 2011. The User Agreement may be updated
from time to time by the Company without notice. It is
therefore strongly recommended that you review the User
Agreement, as available on the Marketplace, each time you
access and/or use the Marketplace.
Online ordering and Financial Terms
The Platform allows you to place orders from a various
retailers/ partners and we will, subject to the terms and
conditions set out herein.
As a general rule, all orders placed on the Platform are
treated as confirmed. However, upon your successful completion
of booking an order, we may call you on the telephone or
mobile number provided to confirm the details of the order,
the price to be paid and the estimated delivery time. For this
purpose, you will be required to share certain information
with us, including but not limited to (i) your first and last
name (ii) mobile number; and (iii) email address. It shall be
your sole responsibility to bring any incorrect details to our
attention.
All payments made against the purchases/services on the
Platform by you shall be compulsorily in Indian Rupees
acceptable in the Republic of India. The Platform will not
facilitate transactions with respect to any other form of
currency with respect to the purchases made on Platform. You
can pay by (i) credit card or debit card or net banking; (ii)
any other RBI approved payment method at the time of booking
an order; or (iii) credit or debit card or cash at the time of
delivery. You understand, accept and agree that the payment
facility provided by LokalSe is neither a banking nor
financial service but is merely a facilitator providing an
electronic, automated online electronic payment, receiving
payment on delivery, collection and remittance facility for
the transactions on the Platform using the existing authorized
banking infrastructure and credit card payment gateway
networks. Further, by providing payment facility, LokalSe is
neither acting as trustees nor acting in a fiduciary capacity
with respect to the transaction or the transaction price.
You agree to pay us for the total amount for the order placed
by you on the Platform. We will collect the total amount in
accordance with the terms and conditions of these Terms of Use
and the pricing terms set forth in the applicable listing for
the particular Merchant. Please note that we cannot control
any amount that may be charged to you by your bank related to
our collection of the total amount, and we disclaim all
liability in this regard.
The final tax bill will be issued by the Merchant to the Buyer
along with the order and LokalSe is merely collecting the
payment on behalf of such Merchant. All applicable taxes and
levies, the rates thereof and the manner of applicability of
such taxes on the bill are being charged and determined by the
Merchant. LokalSe holds no responsibility for the legal
correctness/validity of the levy of such taxes. The sole
responsibility for any legal issue arising on the taxes shall
reside with the Merchant.
Disclaimer: Prices on any product(s) as is reflected
on the Platform may due to some technical issue, typographical
error or product information supplied by Merchant be
incorrectly reflected and in such an event Merchant or LokalSe
may cancel such your order(s).
Cancellations and Refunds
Once customer makes a purchase on the marketplace, ie. once
order is placed, irrespective, if the payment is made or not,
the purchase can not be modified, replaced or refunded.
LokalSe is not liable to refund, replace, cancel any purchases
and is soly upto the merchant/ retailers discretion if they
would accept any refunds for the products.
Payment
We use Razorpay for processing payments. We/Razorpay do not
store your card data on their servers. The data is encrypted
through the Payment Card Industry Data Security Standard
(PCI-DSS) when processing payment. Your purchase transaction
data is only used as long as is necessary to complete your
purchase transaction. After that is complete, your purchase
transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as
managed by the PCI Security Standards Council, which is a
joint effort of brands like Visa, MasterCard, American Express
and Discover.
PCI-DSS requirements help ensure the secure handling of credit
card information by our store and its service providers. For
more insight, you may also want to read terms and conditions
of razorpay on https://razorpay.com
Loyalty, Membership & Discount Terms of service
By agreeing to these Terms and Conditions during Opt-in
process, the Member confirms his willingness to join the
Program and his/her eligibility to be a Member in terms of
these Terms and Conditions and applicable Indian laws. The
Member further agrees to comply with the provisions of these
Terms and Conditions and all additions, modifications and
amendments hereto. Members on the DND list have agreed to
receive administrative LokalSe communications with their
explicit missed call during opt in, as well as having been
notified on opt out procedures immediately upon enrolment.
The Member also agrees to provide any further information
requested by LokalSe as and when communicated by LokalSe, and
to comply with all directions, guidelines, instructions, etc
issued by LokalSe relating to any/all matters connected to the
services of LokalSe.
The Member understands and agrees that by providing his/her
contact information such as, but not limited to, phone number,
physical address and email address, LokalSe reserves the right
to communicate its Program and promotional offers through
these channels and any other information offered as a part of
enrolment process. The members understand and agree to receive
Program-related updates and other Administrative and
Promotional Communication through these communication mediums.
Membership in LokalSe is non-transferable under any
circumstances.
In particular, remember that certain providers may be located
in or have facilities that are located a different
jurisdiction than either you or us. So if you elect to proceed
with a transaction that involves the services of a third-party
service provider, then your information may become subject to
the laws of the jurisdiction(s) in which that service provider
or its facilities are located.
Once you leave our store’s website or are redirected to a
third-party website or application, you are no longer governed
by this Privacy Policy or our website’s Terms of Service.
License & Access
The Company grants you a limited sub-license to access and make personal use of the Marketplace, but not to download (other than page caching) or modify it, or any portion of it, except with express prior written consent of the Company. Such limited sublicense does not include/permit any resale or commercial use of the Marketplace or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Marketplace or its contents; any downloading or copying of information for the benefit of another third party; or any use of data mining, robots, or similar data gathering and extraction tools. The Marketplace or any portion of the Marketplace may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Marketplace or of the Company and/or its affiliates without the express prior written consent of the Company. You may not use any meta tags or any other “hidden text” utilizing the Company’s name or trademarks without the express prior written consent of the Company. You shall not attempt to gain unauthorized access to any portion or feature of the Marketplace, or any other systems or networks connected to the Marketplace or to any server, computer, network, or to any of the services offered on or through the Marketplace, by hacking, ‘password mining’ or any other illegitimate means.
Governing Law
The laws of India will govern these Terms and Conditions and
the same shall be subject to the exclusive jurisdiction of the
courts at the location at which the relevant centre is
located. The Members agrees and accepts that it shall not
raise any disputes in respect to the Terms and Conditions in
any other courts except such courts that are located in the
relevant centre is located.
Any dispute or difference whatsoever arising between the
parties arising out of or in relating to the construction,
scope, operation or effect of these Terms and Conditions,
including any question regarding their existence, validity or
termination, shall be settled by negotiation in the first
instance, and if that fails, it will be referred to and
settled by arbitration in Mumbai in accordance with the Indian
Arbitration and Conciliation Act, 1996 and the award made in
pursuance, thereof ,shall be binding on the parties. The
number of arbitrators shall be one and he / she will be
approved by mutual consent. The language of the arbitration
shall be in English.
Intellectual Property
We are either the owner of intellectual property rights or
have the non-exclusive, worldwide, perpetual, irrevocable,
royalty free, sub-licensable (through multiple tiers) right to
exercise the intellectual property, in the Platform, and in
the material published on it.
You may print off one copy, and may download extracts, of any
page(s) from the Platform for your personal reference and you
may draw the attention of others within your organisation to
material available on the Platform. You must not modify the
paper or digital copies of any materials you have printed off
or downloaded in any way, and you must not use any
illustrations, photographs, video or audio sequences or any
graphics separately from any accompanying text. If you print
off, copy or download any part of the Platform in breach of
these Terms of Use, your right to use the Platform will cease
immediately and you must, at our option, return or destroy any
copies of the materials you have made.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: contact@lokalse.com
Phone: +91-7972624473
Business Hours: Monday to Friday, 11:00 AM - 7:00 PM (local time)
Whalora Labs Private Limited, incorporated under the Companies Act, 2013, operates the Lokalse Partner App.